Veterinary Clinics
A clinic needs the same uptime and data protection as a much larger practice, without a full-time IT department or an enterprise budget. We take on the whole thing — the practice system, the imaging, the network, the backups and the security — for one agreed monthly number, so the exam rooms keep moving and you are not the one troubleshooting it.
What goes wrong
These are the calls we actually get from clinics.
Records, scheduling, invoicing and imaging all sit on one machine in a back room. When it fails you are not down for an afternoon — sourcing hardware, rebuilding it and restoring the database routinely runs to a week, and nobody can tell you which day you reopen.
Records, scheduling and invoicing all live in one application, and when it stalls the whole clinic stops with it. The waiting room fills up while somebody restarts something and hopes.
Radiographs and ultrasound studies are large files. On an undersized network they arrive while the client is still waiting and the vet is still talking around the gap.
What it costs
Work out your own number. Take what the practice bills on an average day and multiply it by five. That is the part everybody thinks of — and it is the smallest part.
Wages, rent, insurance and the loan on the ultrasound all carry on at full rate through a week where nothing is billed. You are not at zero for those days. You are negative.
A sick animal does not get rescheduled. It goes to the practice down the road, gets seen, and a share of those families simply stay there. You keep paying for that week long after it ends.
The cases you are mid-treatment on do not wait either — and you have no history, no dosages and no record of what you did last visit. That is the part that stops being about money.
Then there is the week afterwards, spent typing paper back into a system that should have had it all along — and the sentence you have to say to every client who rings in the meantime, which is that you do not know when you will be open.
What we do about it
The practice system and the imaging get treated as the critical path, because that is what they are.
The practice database is restored on a schedule and reported to you — not just the files sitting beside it. So “how long until we reopen” has an answer somebody has already tested, rather than a guess you find out the hard way.
Sized, monitored and prioritised ahead of everything else on the network, with the vendor’s requirements actually met rather than just cleared.
Wired where it matters, so a study opens in the exam room at the speed the appointment needs and not at the speed the building was cabled for in 2009.
What is covered
All of these are included in a managed agreement — you do not buy them separately or wonder which one a problem falls under. What follows is what each of them actually means in a practice.
The one that decides whether a dead server costs you a morning or a week. Database-aware, restored on a schedule, reported to you, and rehearsed so the recovery time is a measured number rather than a hope.
The server or hosted tenant the practice system runs on, the workstations that reach it, the printers at the counter — and the vendor relationship when something needs escalating. We open the ticket and sit on it rather than handing you back to them.
What decides whether a radiograph opens in the exam room while the client is still looking at you, or after the conversation has already moved on. Wired where it matters, and sized for studies rather than email.
Client records, payment details and controlled-substance entries sit in the same building as a public waiting room. Layered protection on every device and mailbox, and named logins so a record change traces to a person without slowing the desk down.
Appointment reminders that reach the inbox instead of the spam folder, and the domain records that stop somebody spoofing your clinic to your own clients. Mailboxes and shared files set up the way the practice actually works.
Not something you buy. Your network, licences and accounts written down, kept current and registered in the clinic’s name — so the setup does not live in one person’s head, including ours.
What we find
Not guesses. These are the specific faults that turn a bad morning into a closed week, and they are usually all present at once. You can check every one of them against your own clinic this afternoon.
A practice system keeps its records in a live database. Copy that file while the service is running and you get a file that will not restore — and you find out on the one day it matters. Most clinics have been backing up the folder next to it for years and counting that as covered.
“Supported” means the software will install, not that it will stay quick with six people in it and a study opening in the exam room. Sizing to the minimum is why the server that was fine last year now hangs at eleven every morning.
Radiographs and ultrasound studies accumulate, nobody deletes them, and nothing warns you. Then one morning the drive is full and everything stops — which from the front desk looks exactly like the server having died.
Getting started
A clinic cannot take a day off while somebody rebuilds its network. The whole onboarding is built around that, and you know the plan before anything is touched.
Every machine, licence and account written down — including the one under the front desk nobody can account for. You get the inventory whether or not you go ahead with us.
Before we change anything, you get a straight answer on how long you would currently be closed if the server died tonight, and what is driving that number.
Cutovers, server work and anything that interrupts the practice system are scheduled around the book — evenings, or whichever day you run light.
Written down and kept current, in your name. If you ever leave us, you leave with the documentation rather than starting again from nothing.
Questions we get
Yes, and we do the talking. When something needs escalating to them we open the ticket, sit on it, and give you the answer — rather than telling you it is a software problem and stepping back.
We are not a reseller for any practice system, which means we have no reason to push you toward one. If yours is working, our job is to make it fast and keep it running.
No. We inventory what is actually there and tell you where it stands, including how long it would take to recover if it died tonight. Then you decide.
What we will not do is take on a clinic and stay quiet about a machine we know is going to fail. You will get a straight recommendation with the reason and the number attached, and it is your call whether to act on it now or plan for it.
If it suits you, yes — and the honest version is that it moves the failure, it does not remove it. A hosted system turns a dead server into a dead internet connection, so the work shifts to making the connection and the failover genuinely reliable.
It is often the right answer for a single-site clinic. We will tell you when it is not.
A stopped clinic is a Critical priority: thirty minutes to respond, in the agreement rather than on a poster. Responding is not the same as fixing, and we will not pretend otherwise — but you will be talking to somebody who already knows what you run.
The full set of response targets is on the support page.
One agreed monthly number, quoted for your clinic rather than published as a list you would have to argue with. Seat count, number of sites and what is actually on the network all move it.
Hardware, licences and third-party subscriptions stay yours and are billed at cost. Big projects get quoted before they start. See how the plans compare.
They are yours and they always were. Every account, licence and domain is registered in the clinic’s name rather than ours, and the documentation goes with you.
We would rather you stayed because the service is good than because leaving is painful.
Get started
Tell us which practice system you run and roughly what the server is. We will tell you what your realistic recovery time looks like today, in writing, and what it would take to make that number smaller. No charge, and no obligation to use us afterwards.
